Customer Service

Orders & Delivery

• Once your order is shipped, “standard delivery” is approximately 3-5 business days.
• Delivery dates are estimates only and can vary due to backorders, payment information, and various shipping delays beyond our control.
• Since each gicleé is produced at the time of order, your gicleé order will be shipped within 2 weeks.
• Please note that shipping occurs Monday thru Friday only.

Refunds

• There are no returns, exchanges, or store credit on original artwork, gicleé reproductions, or Mississippi Snow hand dyed ribbon.
• For all other items, we offer exchange or store credit within 30 days of purchase. You will pay for the cost of shipping your return back to us unless the products were mis-shipped to you, or are damaged. Items that were wrongly shipped to you are always fully returnable at no cost to you. We will replace damaged products, or you may request a refund.
• If an item was mis-shipped or damaged, please email support@davidarms.com or call us at (615) 628-8561 to obtain a return authorization.

Sales Tax Information

• Sales Tax applicable to Tennessee only.